Our Programs for Families

Our Programs for Families

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence.

Emergency Services

Emergency Services assists seniors on fixed incomes and the working poor who have experienced temporary crisis with rent, mortgage payments, utilities, and food.

 

Eligibility

Clients living in Shelby County may be eligible for assistance every two years after proving a crisis occurred within the last 90 days. Eligibility is not based on income, but preference is given to those off work for medical reasons. Assistance is dependent upon the availability of funds. Apply online by clicking here.

Applicants must provide picture identification for all adults, Social Security cards for the household, verification of children’s ages, proof of address, proof of loss or crisis such as a lay-off notice, proof of household income, the household’s utility cut-off notice or late rent or mortgage notice. Applicants must provide proof that they can cover the remainder of the bill. Losses of employment benefits or reduction in hours are not qualifying reasons for MIFA assistance.

For food assistance consideration, applicants must provide picture identification for all adults, Social Security cards for the household, verification of children’s ages, proof of address, proof of loss or crisis such as a lay-off notice. Documents must be presented with each application for a food voucher. Each household is eligible for four vouchers per year and requests for vouchers must be five days apart. Vouchers can be redeemed for non-perishable food at a food pantry as close as possible to the applicant’s address. 

 

Impact

Of the 17,063 requests for assistance our Emergency Services program received in FY16, we were able to help 2,909 families with utility, rent, and mortgage assistance. We also distributed 11,343 food vouchers.

 

Contact us

Client screening  |  (901) 527-0226
Client hotline (
voicemail only)  |  (901) 529-4561
Phyllis Phillips, 
Program Director  |  (901) 529-4583  |  pphillips@mifa.org
Dorothy TuggleReceptionist  |  (901) 529-4533  |  dtuggle@mifa.org
Onetha Sullivan
Food Pantry Coordinator  |  (901) 529-4581  |  osullivan@mifa.org

Helpful links for job-seekers: Memphis Public Library JobLINC  |  MPLIC Reference Highway

 

Emergency Shelter Placement

This program helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation.

 

Eligibility

Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to prevent homelessness may be eligible for assistance if funds are available. 

 

Impact

  • In FY16, 2,133 families requested housing assistance
  • 860 were served through mediation or diversion efforts by MIFA staff
  • 330 families were referred to shelters

 

Contact Us

Alexander Lewis, Program Director  |  (901) 529-4524  |  alewis@mifa.org
Wilma HughesEmergency Shelter Coordination Manager  |  (901) 529-4552  |  whughes@mifa.org

Fax (901) 529-4500

 

Homeless Hotline

This 24-hour hotline helps connect homeless families with minor children in Memphis and Shelby County to shelter.

 

Contact Us

24-Hour Hotline  |  (901) 529-4545

 

Rapid Rehousing

This program helps eligible homeless families quickly obtain permanent stable housing.

 

Eligibility

Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to prevent homelessness may be eligible for assistance if funds are available. 

 

Impact

  • The Rapid Rehousing program helped 46 families stay in their homes and connected 266 with permanent, stable housing.
  • Among families who receive rapid rehousing assistance through our program, 97.4% remain stably housed after 24 months.

 

Privacy

We collect information about who accesses our services. When we meet with you we will ask you for information about you and your family and enter it into a computer program called the Memphis/Shelby County Continuum of Care Management Information System (MSCCOC_MIS). Although MSCCOC_MIS helps us to keep track of your information, individually identifiable information about you is considered “Protected Information”. We are required to protect the privacy of your identifying information and to give you notice about how, when, and why we may use or disclose any information you may give us. We are also required to follow the privacy practices described in this notice, although we reserve the right to change our privacy practices and the terms of this notice at any time. You may request a copy of the new notice from any MSCCOC_MIS Agency. We use and disclose collective information for a variety of reports. 

We have a limited right to include some of your information for reports on homelessness and services needed by those who are homeless. Information that could be used to tell who you are will never be used for these reports. We will not turn your information over to a national database. For uses beyond reports, we must have your written consent unless the law permits or requires us to make the use or disclosure without your consent. Please review the Client Informed Consent/Release of Information Authorization for details. You must sign this form before we can use your information, but you do not have to sign the form in order to receive services.

 

Contact us

Call the Homeless Hotline at (901) 529-4545 to be screened.