Our Programs for Families

Our Programs for Families

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence.

Emergency Services

Emergency Services assists seniors on fixed incomes and the working poor who have experienced temporary crisis with rent, mortgage payments, utilities, and food.

Eligibility

Clients living in Shelby County may be eligible for assistance every two years after proving a crisis occurred within the last 90 days. Eligibility is not based on income, but preference is given to those off work for medical reasons. Assistance is dependent upon the availability of funds. Apply online by clicking here.

Applicants must provide picture identification for all adults, Social Security cards for the household, verification of children’s ages, proof of address, proof of loss or crisis such as a lay-off notice, proof of household income, the household’s utility cut-off notice or late rent or mortgage notice. Applicants must provide proof that they can cover the remainder of the bill. Losses of employment benefits or reduction in hours are not qualifying reasons for MIFA assistance.

For food assistance consideration, applicants must provide picture identification for all adults, Social Security cards for the household, verification of children’s ages, proof of address, proof of loss or crisis such as a lay-off notice. Documents must be presented with each application for a food voucher. Each household is eligible for four vouchers per year and requests for vouchers must be five days apart. Vouchers can be redeemed for non-perishable food at a food pantry as close as possible to the applicant’s address. 

Impact

Of the 17,108 requests received by Emergency Services in FY15, 3,520 households received financial assistance, while the food pantry distributed 11,382 vouchers to families. 

In FY14, 90% of clients maintained utility connections 90 days after receiving assistance, and 80% maintained utility connections after 180 days. Between July 2013 and March 2014, assistance through Emergency Services allowed MLGW to avoid $732,362 in bad debt.

Contact us

Client screening  |  (901) 527-0226

Client hotline (Voicemail only)  |  (901) 529-4561

Phyllis Phillips, Program Director  |  (901) 529-4583  |  pphillips@mifa.org

Dorothy Tuggle, Receptionist  |  (901) 529-4533  |  dtuggle@mifa.org

Onetha Sullivan, Food Pantry Coordinator  |  (901) 529-4581  |  osullivan@mifa.org

Helpful links for job-seekers: Memphis Public Library JobLINC  |  MPLIC Reference Highway

Emergency Shelter Placement

This program helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation.

Eligibility

Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to prevent homelessness may be eligible for assistance if funds are available. 

Impact

Of the 3,359 requests received in FY15 by the Rapid Rehousing program, 1,501 families were served through mediation or diversion, and 532 were referred to emergency shelters.

Ninety percent of families who received assistance through the program were still stable after 12 months.

Contact Us

Alexander Lewis, Program Director  |  (901) 529-4524  |  alewis@mifa.org

Wilma Hughes, Emergency Shelter Coordination Manager  |  (901) 529-4552  |  whughes@mifa.org

Fax (901) 529-4500

Homeless Hotline

This 24-hour hotline helps connect homeless families with minor children in Memphis and Shelby County to shelter.

Contact Us

24-Hour Hotline  |  (901) 529-4545

Rapid Rehousing

This program helps eligible homeless families quickly obtain permanent stable housing.

Eligibility

Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to prevent homelessness may be eligible for assistance if funds are available.  

Impact

Of the 176 requests received in FY15 by the Rapid Rehousing program, we helped 50 families stay in their homes and connected 183 with permanent, stable housing.

Privacy

We collect information about who accesses our services. When we meet with you we will ask you for information about you and your family and enter it into a computer program called the Memphis/Shelby County Continuum of Care Management Information System (MSCCOC_MIS). Although MSCCOC_MIS helps us to keep track of your information, individually identifiable information about you is considered “Protected Information”. We are required to protect the privacy of your identifying information and to give you notice about how, when, and why we may use or disclose any information you may give us. We are also required to follow the privacy practices described in this notice, although we reserve the right to change our privacy practices and the terms of this notice at any time. You may request a copy of the new notice from any MSCCOC_MIS Agency. We use and disclose collective information for a variety of reports. 

We have a limited right to include some of your information for reports on homelessness and services needed by those who are homeless. Information that could be used to tell who you are will never be used for these reports. We will not turn your information over to a national database. For uses beyond reports, we must have your written consent unless the law permits or requires us to make the use or disclosure without your consent. Please review the Client Informed Consent/Release of Information Authorization for details. You must sign this form before we can use your information, but you do not have to sign the form in order to receive services.

Contact us

Call the Emergency Housing Hotline at (901) 260-4663 to be screened.