Apply for Assistance Online

Apply for Assistance Online

Apply for Assistance Online

In order to minimize the risk of COVID-19 to our clients and staff, we are no longer accepting walk-ins for emergency assistance. Our food voucher program is suspended until further notice. Please review the eligibility guidelines for emergency assistance and access our online applications below.

Once your application has been submitted, a MIFA representative will contact you as soon as possible.

If you have questions, contact the Emergency Services Help Desk at (901) 529-4538 or emergencyserviceshelpdesk@mifa.org.

Para asistencia en espanol por favor comuniquese con Latino Memphis.

Click here if COVID-19 has affected your ability to pay your rent or utilities

Assistance is available through the COVID-19 Emergency Rental & Utility Assistance Program, administered by the City of Memphis and Shelby County.

Click here to learn more and apply. 

Click here if you need utility, rent, or mortgage assistance

MIFA Emergency Services provides utility, rent, and mortgage assistance for Shelby County households who have lost income or experienced a recent crisis. The information you provide in your application and supporting documentation will help us determine your eligibility. 

 

Program requirements:

  • You must be a resident of Shelby County
  • You must be able to document a recent (within the past 90 days) crisis that has affected your ability to pay your bills 
  • You must not have received Emergency Services assistance in the past 24 months

 

Be prepared to forward the following information to your intake worker. We cannot process your application without the required documents. If we have not received your documents in 14 days, your application will expire, and you will have to reapply.

  • Your driver's license or state ID showing your address
  • Documentation of a crisis or loss of household income in the past 90 days
  • For utility assistance, your MLGW bill showing balance due
  • For rent or mortgage assistance, your lease or mortgage statement indicating balance due
  • You may be asked by your case worker to submit additional documentation to support your application

 

Click here to apply for utility, rent, or mortgage assistance


Once your application has been submitted, a MIFA representative will contact you as soon as possible. 

Click here if you need emergency shelter

Shelby County families with minor children who are homeless may be eligible for placement if shelter is available. Not everyone seeking emergency shelter placement will be referred to a shelter. The information you provide in your application will help us determine the most appropriate way to assist you. 

If you need immediate shelter, call the 24-hour Homeless Hotline at (901) 529-4545. 

Program requirements:

  • You must be literally homeless, according to HUD’s definition, which means you and your family are living in a place not meant for human habitation, like outdoors or in a car.
  • You must have custody of a minor child who also lives in your home.
  • You must live in Shelby County.
  • You must consent to mediation. You will be required to provide three family/friend contacts for the purpose of mediation by the staff to avoid shelter placement if possible. If mediation is not successful, you will need to verify your homelessness another way before you can be referred to shelter.

 

The following documents will be required to complete the screening process:

  • Picture ID for all adults, including children age 18 and over
  • Social Security cards for everyone in the household
  • Verification that the children are in the custody of the applicant (for example, being on the applicant’s SNAP case)
  • If fleeing domestic violence, a domestic violence safety plan will be completed

 

Click here to apply for emergency shelter
Application is available from 7:30 a.m. to 2 p.m. Monday through Friday, excluding holidays.

Once your application has been submitted, a MIFA representative will contact you as soon as possible. Please be aware that, due to the volume of applications, responses may be delayed.