Apply for Assistance Online

Apply for Assistance Online

In order to minimize the risk of COVID-19 to our clients and staff, we are no longer accepting walk-ins for emergency assistance. Our food voucher program is suspended until further notice. Please review the eligibility guidelines for emergency assistance and access our online applications below.

Additional community announcements:

  • MLGW will NOT be disconnecting any customers for the next 60 days. More information here.
  • SCS has arranged food pick-up for students for the week of March 23–27. More information here.

Click here if you need emergency shelter

Shelby County families with minor children who are homeless may be eligible for placement if shelter is available. Not everyone seeking emergency shelter placement will be referred to a shelter. The information you provide in your application will help us determine the most appropriate way to assist you. Note: The application is only available at the link below Monday through Friday from 7:30 a.m. to 2:00 p.m., excluding holidays. 

 

If your need for shelter is immediate, call the 24-hour Homeless Hotline at (901) 529-4545. 

 

Program requirements:

  • You must be literally homeless, according to HUD’s definition, which means you and your family are living in a place not meant for human habitation, like outdoors or in a car.
  • You must have custody of a minor child who also lives in your home.
  • You must live in Shelby County.
  • You must consent to mediation. You will be required to provide three family/friend contacts for the purpose of mediation by the staff to avoid shelter placement if possible. If mediation is not successful, you will need to verify your homelessness another way before you can be referred to shelter.

 

The following documents will be required to complete the screening process:

  • Picture ID for all adults, including children age 18 and over
  • Social Security cards for everyone in the household
  • Verification that the children are in the custody of the applicant (for example, being on the applicant’s SNAP case)
  • If fleeing domestic violence, a domestic violence safety plan will be completed

 

Click here to apply for emergency shelter

After your online application has been completed, a MIFA representative will contact you within 2 to 3 business days to continue the application process.

 

Click here if you need utility, rent, or mortgage assistance

Shelby County residents who have lost income due to a recent, documented crisis may qualify for utility, rent, or mortgage assistance. Not everyone who applies will receive assistance. If you are eligible for assistance, please know that, in most cases, MIFA cannot pay your entire bill, so you should be prepared to make arrangements for the balance. The information you provide will help us determine your eligibility.

 

Program requirements:

  • You must be a resident of Shelby County
  • You must be able to document an unavoidable, temporary loss of income (like a job lay-off, off work ill without pay, reduction in salary, or house fire)
  • You must not have received MIFA assistance in the past two years 

 

The following documents will be required to complete the screening process:

  • Picture ID for all adults, including children age 18 and over
  • Social Security cards for everyone in the household
  • Verification of children's ages (shot record, report card, birth certificate)
  • Proof of your address
  • Proof of your loss or crisis (layoff notice, doctor bills)
  • Proof of all household income
  • Your cutoff notice or late rent or mortgage notice

 

Click here to apply for utility, rent, or mortgage assistance

After your online application has been completed, a MIFA representative will contact you within 2 to 3 business days to continue the application process.