How Does Plus-1 work?
MLGW collects Plus-1 funds, and MIFA screens clients for eligibility and priority and authorizes payments from the Plus-1 fund to their accounts. The average eligible household receives $296 in assistance, plus negotiation with MLGW to establish a payment plan for the balance.
MLGW customers fund the program through one-time donations or by adding a dollar or more to their utility bills each month. If every MLGW customer gave just $1 per month, we could serve more than 20,000 families per year.
The program’s success rate is remarkable: last year, 91% of the 1,275 families helped by Plus-1 were still connected to their utilities after 90 days, and 81% were connected after 180 days.