Our Programs for Families

Our Programs for Families

Our Programs for Families

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence.

Emergency Services

MIFA Emergency Services provides utility, rent, and mortgage assistance for Shelby County households who have lost income or experienced a recent crisis. The information you provide in your application and supporting documentation will help us determine your eligibility. 

 

Program requirements:

  • You must be a resident of Shelby County
  • You must be able to document a recent, unavoidable, temporary loss of income 

 

Be prepared to forward the following information to your intake worker:

  • Picture ID for all adults, including children age 18 and over
  • Proof of your address
  • Proof of your loss or crisis (layoff notice, doctor bills)
  • Proof of all household income
  • Your cutoff notice or late rent or mortgage notice

 

Click here to apply for utility, rent, or mortgage assistance
The application is available from 7:30 to 10:30 a.m. Monday through Friday, excluding holidays.

Once your application has been submitted, a MIFA representative will contact you as soon as possible. 

 

Contact us

Dorothy Tuggle, Receptionist  |  (901) 529-4533  |  dtuggle@mifa.org

Barbara Hulette, Emergency Services Operations Lead  |  (901) 529-4538  |  bhulette@mifa.org


 

Emergency Shelter Placement

Shelby County families with minor children who are homeless may be eligible for placement if shelter is available. Not everyone seeking emergency shelter placement will be referred to a shelter. The information you provide in your application will help us determine the most appropriate way to assist you. 

If you need immediate shelter, call the 24-hour Homeless Hotline at (901) 529-4545. 

Program requirements:

  • You must be literally homeless, according to HUD’s definition, which means you and your family are living in a place not meant for human habitation, like outdoors or in a car.
  • You must have custody of a minor child who also lives in your home.
  • You must live in Shelby County.
  • You must consent to mediation. You will be required to provide three family/friend contacts for the purpose of mediation by the staff to avoid shelter placement if possible. If mediation is not successful, you will need to verify your homelessness another way before you can be referred to shelter.

The following documents will be required to complete the screening process:

  • Picture ID for all adults, including children age 18 and over
  • Social Security cards for everyone in the household
  • Verification that the children are in the custody of the applicant (for example, being on the applicant’s SNAP case)
  • If fleeing domestic violence, a domestic violence safety plan will be completed

Click here to apply for emergency shelter
Application is available from 7:30 a.m. to 2 p.m. Monday through Friday, excluding holidays.

Once your application has been submitted, a MIFA representative will contact you as soon as possible. 

Contact us

Cynthia Anthony, Central Intake Operations Lead  |  canthony@mifa.org  |  (901) 529-4568
 

Homeless Hotline

This 24-hour hotline helps connect homeless families with minor children in Memphis and Shelby County to shelter and/or other resources.

Contact us

24-Hour Hotline  |  (901) 529-4545

 

Rapid Rehousing

This program helps eligible homeless families quickly obtain permanent stable housing.

Eligibility
Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to secure housing may be eligible for assistance. 

Contact us

Miranda Young, Rapid Rehousing Operations Lead  |  myoung@mifa.org  |  (901) 529-4531