Family Programs

Family Programs

Our Programs for Families

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence.

Emergency Services

MIFA Emergency Services provides utility, rent, and mortgage assistance for Shelby County households who have lost income or experienced a recent crisis. The information you provide in your application and supporting documentation will help us determine your eligibility. 

If you need help with the online application or have questions, contact the Emergency Services Help Desk at (901) 529-4538 or If you call, leave a message and someone will return your call. Applying online is the fastest way to receive assistance.


Program requirements:

  • You must be a resident of Shelby County
  • You must be able to document a recent (within the past 90 days) crisis that has affected your ability to pay your bills 
  • You must not have received Emergency Services assistance in the past 24 months


Be prepared to forward the following information to your intake worker. We cannot process your application without the required documents. If we have not received your documents in 14 days, your application will expire, and you will have to reapply.

  • Your driver's license or state ID
  • Documentation of a crisis or loss in the past 90 days (examples include loss of household income, medical crisis, layoff, etc.)
  • Proof of income
  • For utility assistance, your MLGW cutoff notice
  • For rent or mortgage assistance, your lease or mortgage statement indicating past due balance
  • You may be asked by your case worker to submit additional documentation to support your application

Please be aware that average assistance is $350.


Click here to apply for utility, rent, or mortgage assistance

Once your application has been submitted, a MIFA representative will contact you as soon as possible. 


Contact us

Sharon Harden, Director of Emergency Services  |  (901) 529-4583  |


Emergency Housing

Emergency Housing connects eligible homeless Shelby County families with shelter and other resources. 

Following shelter placement, families may be eligible for help securing permanent housing through MIFA's Rapid Rehousing program, as well as other supportive services.

If you need immediate shelter, call the 24-hour Homeless Hotline at (901) 529-4545. 

Program requirements:

  • You must be literally homeless, according to HUD’s definition, which means you and your family are living in a place not meant for human habitation, like outdoors or in a car.
  • You must have custody of a minor child who also lives in your home.
  • You must live in Shelby County.
  • You must consent to mediation. You will be required to provide three family/friend contacts for the purpose of mediation by the staff to avoid shelter placement if possible. If mediation is not successful, you will need to verify your homelessness another way before you can be referred to shelter.

The following documents will be required to complete the screening process:

  • Picture ID for all adults, including children age 18 and over
  • Social Security cards for everyone in the household
  • Verification that the children are in the custody of the applicant (for example, being on the applicant’s SNAP case)
  • If fleeing domestic violence, a domestic violence safety plan will be completed

Click here to apply for emergency shelter
Application is available from 7:30 a.m. to 2 p.m. Monday through Friday, excluding holidays.

Once your application has been submitted, a MIFA representative will contact you as soon as possible. 

Contact us

Rodney Lomax, Director of Emergency Housing  |  |  (901) 529-4522

Priscilla Blackmon, Central Intake Operations Lead | (901) 529-4536 |

Regina Fisher, Homeless Hotline Operations Lead | (901) 529-4546 |