Our Programs for Families
MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence.
Emergency Services assists seniors on fixed incomes and the working poor who have experienced temporary crisis which results in the inability to pay for rent, mortgage payments, utilities, and food.
Clients living in Shelby County may be eligible for assistance every two years after proving a crisis occurred within the last 90 days. Eligibility is not based on income, but preference is given to those off work for medical reasons. Assistance is dependent upon the availability of funds. Apply online by clicking here.
Applicants must provide picture identification for all adults, Social Security cards for the household, verification of children’s ages, proof of address, proof of loss or crisis such as a lay-off notice, proof of household income, the household’s utility cut-off notice or late rent or mortgage notice. Applicants must provide proof that they can cover the remainder of the bill. Losses of employment benefits or reduction in hours are not qualifying reasons for MIFA assistance.
All documents will be verified prior to final approval for assistance. Any documentation found to be fraudulent or non-verifiable will be grounds for disqualification for assistance. If any documents are determined to be falsified, the applicant will be deemed ineligible for MIFA Emergency Services assistance for a period of 12 months.
Of the 9,587 requests for assistance our Emergency Services program received in FY18, we were able to help 3,573 eligible families with utility, rent, and mortgage assistance
89.91% of surveyed clients had active utility connections three months after receiving assistance, and 83.33% were connected after six months
Eligibility requirements | (901) 527-0226
Phyllis Phillips, Program Director | (901) 529-4583 | firstname.lastname@example.org
Dorothy Tuggle, Receptionist | (901) 529-4533 | email@example.com
Helpful links for job-seekers: Memphis Public Library JobLINC | MPLIC Reference Highway
Food Pantry Assistance
MIFA partners with congregations across the city to provide food pantry services for individuals and families in crisis. The Emergency Services department screens clients for eligibility and provides vouchers that can be redeemed for non-perishable food at the participating pantry nearest the client’s home.
Households in Shelby County may be eligible for food pantry vouchers which are redeemed at an assigned food pantry. Vouchers are provided at MIFA, 910 Vance Ave. Monday-Friday (except holidays) from 7:30 to 10:30 a.m.
Food pantries are often operated by volunteers and stocked with donated food items. Pantries provide non-perishable items, such as canned fruits, vegetables, and soups, as well as dry goods such as pasta, rice, beans, and cereal. The pantries strive to provide three-five meals per person list on the voucher. The amount of food provided and the variety of food offered depends upon the items in stock. Pantries typically do not have items for special diets.
To receive food assistance, applicants are asked to provide picture identification for all adults, verification of the Social Security numbers for the household members, age of the children, and verification of address. Documents are to be presented with each application for a food voucher. Households are eligible for four vouchers per year, with requests for each voucher at least five days apart. Vouchers are assigned to a food pantry as close as possible to the applicant’s address and are to be redeemed on the date and time indicated.
In FY18, MIFA distributed 11,723 food vouchers.
Onetha Sullivan, Food Pantry Coordinator: (901) 529-4581 | firstname.lastname@example.org
Emergency Shelter Placement
This program helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation.
Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to prevent homelessness may be eligible for placement if shelter is available.
In FY18, Emergency Shelter Placement screened 2,395 families; of those, we were able to serve 117 families through mediation and refer 537 to shelters.
Stephanie Williams, Emergency Housing Program Director | email@example.com | (901) 529-4522
Fax (901) 529-4500
This 24-hour hotline helps connect homeless families with minor children in Memphis and Shelby County to shelter and/or other resources.
In FY18, the hotline screened 7,270 calls -- a 21% increase over FY17.
24-Hour Hotline | (901) 529-4545
This program helps eligible homeless families quickly obtain permanent stable housing.
Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to secure housing may be eligible for assistance if funds are available.
In FY18, the Rapid Rehousing program connected 258 families representing 278 adults and 641 children with permanent, stable housing.
We collect information about who accesses our services. When we meet with you we will ask you for information about you and your family and enter it into a computer program called the Memphis/Shelby County Continuum of Care Management Information System (MSCCOC_MIS). Although MSCCOC_MIS helps us to keep track of your information, individually identifiable information about you is considered “Protected Information”. We are required to protect the privacy of your identifying information and to give you notice about how, when, and why we may use or disclose any information you may give us. We are also required to follow the privacy practices described in this notice, although we reserve the right to change our privacy practices and the terms of this notice at any time. You may request a copy of the new notice from any MSCCOC_MIS Agency. We use and disclose collective information for a variety of reports.
We have a limited right to include some of your information for reports on homelessness and services needed by those who are homeless. Information that could be used to tell who you are will never be used for these reports. We will not turn your information over to a national database. For uses beyond reports, we must have your written consent unless the law permits or requires us to make the use or disclosure without your consent. Please review the Client Informed Consent/Release of Information Authorization for details. You must sign this form before we can use your information, but you do not have to sign the form in order to receive services.