Long-Term Care Ombudsman Program
MIFA's Long-Term Care Ombudsman program advocates for residents of long-term care facilities, including nursing homes, assisted-living facilities, and residential care homes. Through regular visits by staff and specially trained volunteers, the program investigates and mediates complaints, monitors residents’ care and quality of life, and provides public education for clients and their families.
Clients must be residents or potential residents of nursing homes, assisted living care facilities, or homes for the aged in Shelby, Fayette, Tipton, or Lauderdale County.
Trained Ombudsman volunteers pay regular visits to facilities, where they spend time with residents, monitor conditions, investigate complaints, and protect residents’ rights.
Volunteers must be 21 years of age with no conflicts of interest, provide references, submit to a background check, and complete an interview. Twelve hours of training and certification are required before a volunteer may visit residents. Volunteers must be willing and able to commit to the program for a minimum of one year, visiting residents weekly and working to resolve conflicts within nursing homes and care facilities.
To fill out the volunteer application online, click here and mail your completed form to MIFA Long-Term Care Ombudsman Program, 910 Vance Avenue, Memphis, TN 38126.