Our Results

Senior Programs

MIFA’s senior programs are designed to promote independence, health, companionship, and dignity. The following service and impact numbers are from our FY18, July 1, 2017 to June 30, 2018.

MIFA Meals on Wheels

MIFA Meals on Wheels served 564,169 meals to 3,615 seniors in FY18; of those clients, 1,160 received home-delivered meals, 1,342 were served at congregate sites, and 1,154 were served through the No Hungry Senior initiative.

  • 94.13% eat healthier foods as a result of the program
  • 92.24% believe the program helps them feel better
  • 95.57% of home-delivered meal recipients believe the program helps them continue living in their own homes

Long-Term Care Ombudsman

In FY18, the Long-Term Care Ombudsman program’s 61 volunteers completed 1,280 volunteer hours while providing advocacy for the care and dignity of 4,177 seniors living in facilities.

Program staff and volunteers also stewarded residents through the closures of several local facilities, handling 2352 complaints and cases.

Senior Companion

In FY18, the Senior Companion program’s 61 volunteers logged 58,436 hours while serving 88 clients in their homes and many more at local facilities. 

Among surveyed Senior Companions:

  • 98% of Senior Companions reported that the program allows them to be more independent
  • 100% said the program has improved their quality of life

Among surveyed clients:

  • 71% reported feeling less lonely because of the program
  • 93% believe the program allows them to continue living at home

Family Programs

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence. The following service and impact numbers are from our FY18, July 1, 2017 to June 30, 2018.

Emergency Services

Of the 9,587 requests for assistance our Emergency Services program, we were able to help 3,573 eligible families with utility, rent, and mortgage assistance.

  • 11,723 food pantry vouchers were distributed

Rapid Rehousing

MIFA’s Rapid Rehousing program helps eligible homeless families quickly obtain permanent stable housing.

  • The Rapid Rehousing program connected 258 families representing 278 adults and 641 children with permanent, stable housing.

Homeless Hotline

The 24-hour Homeless Hotline helps connect homeless families with minor children in Memphis and Shelby County to shelter.

  • The 24-hour Homeless Hotline screened 7,270 calls -- a 21% increase over FY17.

Emergency Shelter Placement

This program helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation. 

  • Emergency Shelter Placement screened 2,395 families for assistance; of those, we were able to serve 117 families through mediation and refer 537 to shelters.

Share the Pennies

Share the Pennies launched in January. This is a voluntary program that provides weatherization grants for low-income homeowners.

  • 828 applications were received during the two enrollment periods; 191 households were approved for assistance.