Our Results

Senior Programs

MIFA’s senior programs are designed to promote independence, health, companionship, and dignity. The following service and impact numbers are from our FY19, July 1, 2018 to June 30, 2019.

MIFA Meals on Wheels

In FY19, MIFA Meals on Wheels served 471,516 meals to 3,256 seniors. Of those clients, 1,824 received home-delivered meals and 1,446 were served at congregate sites.

  • 91.61% eat healthier foods as a result of the program
  • 90.64% believe the program helps them feel better
  • 86.21% of home-delivered meal recipients believe the program helps them continue living in their own homes

Long-Term Care Ombudsman

In FY19, the Long-Term Care Ombudsman program’s 37 volunteers completed 995 volunteer hours while providing advocacy for the care and dignity of 4,731 seniors living in local facilities.

  • Program staff and volunteers also served residents and their families by handling 1,701 complaint resolution cases 

Senior Companion

In FY19, the Senior Companion program’s 37 volunteers completed 60,013 service hours while serving 99 clients.

Among surveyed Senior Companions:

  • 98.15% of Senior Companions reported that the program allows them to be more independent.
  • 98.15% said the program has improved their quality of life

Among surveyed clients:

  • 95.35% reported feeling less lonely because of the program
  • 97.73% believe the program allows them to continue living at home
  • 95.65% said the program has improved their quality of life

Family Programs

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence. The following service and impact numbers are from our FY19, July 1, 2018 to June 30, 2019.

Emergency Services

Of the 7,769 unduplicated requests for assistance, Emergency Services received in FY19, we were able to provide utility, rent, and mortgage assistance for 2,903 eligible families representing 3,222 adults and 1,301 children. The program also distributed 11,293 food vouchers to 5,822 families.

  • 93.98% of sampled clients still had active utility connections three months after receiving assistance, and 95.18% were still connected after six months.

Rapid Rehousing

MIFA’s Rapid Rehousing program helps eligible homeless families quickly obtain permanent stable housing.

  • The Rapid Rehousing program connected 319 families representing 360 adults and 857 children with permanent, stable housing.
  • When surveyed, 98.96% of MIFA Rapid Rehousing clients reported that they were able to get the services they thought they needed through the program, and 97.92% felt that the program helped them deal with their needs more effectively.

Homeless Hotline

The 24-hour Homeless Hotline helps connect homeless families with minor children in Memphis and Shelby County with shelter.

  • The 24-hour Homeless Hotline screened 7,591 calls from an estimated 4,705 callers representing 5,001 adults and 6,667 children.

Emergency Shelter Placement

This program helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation. 

  • Emergency Shelter Placement screened 2,286 families for services and determined that 1,056 were literally homeless. Of those, 298 were served through mediation and diversion and 632 — representing 506 adults and 1,145 children  — were referred to shelters, 583 to MIFA’s Rapid Rehousing program, and 281 to other services.

Share the Pennies

Share the Pennies launched in January. This is a voluntary program that provides weatherization grants for low-income homeowners.

  • There was not an open enrollment period for Share the Pennies during FY19, but our staff has reviewed 1,035 unduplicated applications for the program since it was launched in January 2018. As of June 2019, MLGW had completed weatherization projects for 243 homes, with another 76 approved projects in progress.