Our Results

Our Results

Our Results

The following service and impact numbers are from our FY20 (July 1, 2019 to June 30, 2020).


Senior Programs

MIFA’s senior programs are designed to promote independence, health, companionship, and dignity.


MIFA Meals on Wheels

MIFA Meals on Wheels served 501,523 meals to 3,538 seniors; of those clients, 1,720 received home-delivered meals and 1,830 were served at congregate sites.

Surveyed clients reported the following: 93.63% eat healthier foods as a result of the program, 90.88% believe the program helps them feel better, and 85.46% believe the program helps them continue living in their own homes

Senior Companion

The Senior Companion program’s 54 volunteers completed 63,360 service hours while serving 122 clients.

Surveyed Companions reported the following: 97.87% believe the program allows them to be more independent, and 97.82% said the program has improved their quality of life.

Among surveyed clients, 83.33% reported feeling less lonely because of the program, 88.89% said the program has improved their quality of life, and 90.00% said the program allows them to continue living at home.

Long-Term Care Ombudsman

The Long-Term Care Ombudsman program’s two staff members and 36 volunteers completed 411 volunteer hours while providing advocacy for the care and dignity of seniors living in local facilities; their work reached 6,323 individuals in the community.

Program staff and volunteers also served residents and their families by handling 2,499 complaint resolution cases.


Family Programs

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence. 


Emergency Services

Of the 9,310 unduplicated households that requested Emergency Services assistance in FY20, 3,538 (representing 4,133 adults and 3,499 children) received utility, rent, or mortgage assistance. The program also distributed 9,455 food vouchers to 5,221 families.

88.24% of sampled clients still had active utility connections three months after receiving assistance, and 82.68% were still connected after six months.

Rapid Rehousing

The Rapid Rehousing program connected 269 families representing 298 adults and 940 children with permanent, stable housing.

When surveyed, 99.47% of MIFA Rapid Rehousing clients reported that they were able to get the services they thought they needed through the program, and 99.48% felt that the program helped them deal with their needs more effectively.

Emergency Shelter Placement

Emergency Shelter Placement screened 1,876 unduplicated families for service and determined that 1,034 were literally homeless.

Of those, we were able to serve 194 through mediation and diversion and refer 598—representing 636 adults and 1,421 children—to shelters, 568 to MIFA's Rapid Rehousing program, and 105 to other services.

Homeless Hotline

The 24-hour Hotline for Homeless Families screened 7,828 calls from an estimated 5,581 callers representing 8,195 adults and 6,176 children.