Our Results

Senior Programs

MIFA’s senior programs are designed to promote independence, health, companionship, and dignity. The following service and impact numbers are from our FY16, July 1, 2015 to June 30, 2016.


MIFA Meals on Wheels

MIFA Meals on Wheels served 409,442 meals to 3,204 seniors; of those clients, 1,097 received home-delivered meals, 1,224 were served at congregate sites, and 883 were added through the No Hungry Senior initiative. 

  • 98% of surveyed meal recipients report they eat healthier foods as a result of the program
  • 96% report the program helps them continue living in their own homes
  • 90% believe the program helps to improve their health


Transit drivers took 1,076 seniors on 27,772 trips to doctors’ offices, nutrition sites, and other essential destinations. 

  • 90% of surveyed clients report that the program helps them feel more independent
  • 87% get out of the house more often because of the program
  • 68% believe the program helps them to stay in their own homes

Long-Term Care Ombudsman

This program advocates for residents of long-term care facilities, including nursing homes, assisted-living facilities, and residential care homes.

  • 40 volunteers provided 1,668 service hours while providing advocacy for the care and dignity of 2,871 seniors living in care homes
  • The program also served 919 individuals through complaint resolution

Senior Companion

This program pairs low-income, able seniors with homebound, disabled, or critically ill peers, helping clients with activities of daily living and providing family caregivers much-needed respite.

  • The Senior Companion program’s 91 volunteers logged 65,920 hours while serving 448 clients
  • 91% of Senior Companions reported that they feel the program allows them to be more independent.
    90% of surveyed clients report that the program helps them do things they need to do
    83% feel more satisfied with their lives
    70% feel less lonely because of the program.

Family Programs

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence. The following service and impact numbers are from our FY16, July 1, 2015 to June 30, 2016.


Emergency Services

Of the 17,063 requests for assistance our Emergency Services program received in FY16, we were able to help 2,909 families with utility, rent, and mortgage assistance.

  • 11,343 food pantry vouchers were distributed

  • For every $1 in assistance provided, MIFA prevents $1.92 in uncollectible utility debt from being passed on to MLGW consumers


Rapid Rehousing

MIFA’s Rapid Rehousing program helps eligible homeless families quickly obtain permanent stable housing.

  • The program helped 46 families stay in their homes and connected 266 with permanent, stable housing.
  • Among families who receive rapid rehousing assistance through our program, 97.4% remain stably housed after 24 months.


Emergency Shelter Placement

This program helps families with minor children secure temporary shelter if homelessness cannot be avoided through mediation. 

  • 2,133 families requested housing assistance
  • 860 were served through mediation or diversion efforts by MIFA staff
  • 330 families were referred to shelters