Our Results

The following service and impact numbers are from our FY21 (July 1, 2020 to June 30, 2021).


Senior Programs

MIFA’s senior programs are designed to promote independence, health, companionship, and dignity. Through daily nutrition and fellowship with volunteers, our programs help seniors continue living in their homes, while advocacy continues to support them when they move into care homes.


MIFA Meals on Wheels

MIFA Meals on Wheels served 533,437 meals to 3,278 seniors; of those clients, 1,829 received home-delivered meals and 1,449 were served at congregate sites.

Surveyed clients reported the following: 94.64% eat healthier foods as a result of the program, 92.58% believe the program helps them feel better, and 87.89% believe the program helps them continue living in their own homes

Senior Companion

The Senior Companion program’s 47 volunteers completed 66,123 service hours while serving 78 clients.

FY21 is the program's last year at MIFA.

Long-Term Care Ombudsman

The Long-Term Care Ombudsman program’s two staff members and 36 volunteers completed 434 volunteer hours while providing advocacy for the care and dignity of seniors living in local facilities; their work reached 6,092 individuals in the community.


Family Programs

MIFA’s family programs provide basic services to prevent homelessness, stabilize families, and encourage independence. We offer a spectrum of personalized interventions designed to address the vulnerabilities that could lead an individual or family to homelessness—interventions ranging from referrals to financial assistance to shelter placement or rapid rehousing.


Emergency Services

Of the 10,499 unduplicated households that requested Emergency Services assistance in FY21, 4,138 (representing 4,770 adults and 5,630 children) received utility, rent, or mortgage assistance. 

Council Emergency Relief Program

Of the 6,194 unduplicated households that requested Council Emergency Relief Program (CERT) assistance, 2,595 (representing 4,135 adults and 4,489 children) received utility, rent, or mortgage assistance. MIFA was selected by the Memphis City Council to administer $3.5 million CARES Act funding through this program, which ran from September to December 2020. Funding was available to City of Memphis residents with documented income loss realted to the pandemic.

Emergency Shelter Placement

Emergency Shelter Placement screened 1,430 unduplicated families for service and referred 287—representing 312 adults and 735 children—to shelters and 330 to rapid rehousing.

Rapid Rehousing

The Rapid Rehousing program connected 91 families representing 100 adults and 161 children with permanent, stable housing.

Homeless Hotline

The 24-hour Hotline for Homeless Families screened 6,406 calls from an estimated 4,257 callers representing 5,885 adults and 4,092 children.