Emergency Shelter Eligibility

Emergency Shelter Eligibility

Emergency Shelter Eligibility

Shelby County families with minor children who meet HUD’s definition of literal homelessness and have no other resources to prevent homelessness may be eligible for placement if shelter is available. Not everyone seeking emergency shelter placement will be referred to a shelter. The information you provide will help us determine the most appropriate way to assist you. Mediation and diversion from homelessness are the services we provide most often.

Note: The application is only available at the link below Monday through Friday from 7:30 a.m. to 2:00 p.m., excluding holidays. 

If your need for shelter is immediate, call the 24-hour Homeless Hotline at (901) 529-4545. 


Program Requirements

You must meet HUD’s definition of literal homelessness.

Do you have a minor child living in your home for whom you have custody?

Do you live in Shelby County?

Mediation is required.
You will be required to provide three family/friend contacts for the purpose of mediation by the staff to avoid shelter placement if possible. If mediation is not successful, you will need to provide appropriate verification supporting homelessness for shelter referral.

  • Identification for all members of the household 
  • Verification that the children are in the custody of the applicant
    For example, being on the applicant’s SNAP case
  • If fleeing domestic violence, a domestic violence safety plan will be completed.


Please click here to apply for Emergency Shelter Placement.


For eligibility requirements and program information, please contact:

Farrah Jones, Housing & Emergency Shelter Operations Lead  |  fjones@mifa.org  |  (901) 529-4556